Future-Proofing Your Business with Jayson Siano

December 16, 2021

 Expert CRE Secrets Podcast

“I truly believe that if you want to be great at something, you truly have to be obsessed with it because it's very, very difficult to be at the top of anything. If you're finding yourself having to be pushed towards it, as opposed to pulled.”


He is a rock star when it comes to all things, marketing, and all things Commercial Real Estate, he's really kind of pioneered the way to recall the future-proofing your business as well as in your marketing. He's a nationally recognized leader and content creator in the Commercial Real Estate, Retail Restaurant, Franchise, and Digital Media Spaces. He actually started his Commercial Real Estate career in 2001, a real estate salesperson, and he happened to secure the Starbucks coffee account in Long Island, New York.


He shortly thereafter discovered support light while visiting friends in Los Angeles and helped design and execute their early New York expansion. He went on and pursued. He was pursued by CB Richard Ellis, and he became an integral part of their retail services team in 2007. And then, fast forward to 2010 he left CB Richard Ellis to start Sabre a premier cloud-based national commercial real estate firm.


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Future-Proofing Your Business with Jayson Siano

Brett:

I'm excited about our next guest. He is a rock star when it comes to all things, marketing, and all things Commercial Real Estate, he's really kind of pioneered the way to recall the future-proofing your business as well as in your marketing. He's a nationally recognized leader and content creator in the Commercial Real Estate, Retail Restaurant, Franchise, and Digital Media Spaces. He actually started his Commercial Real Estate career in 2001, a real estate salesperson, and he happened to secure the Starbucks coffee account in Long Island, New York. He shortly thereafter discovered support light while visiting friends in Los Angeles and helped design and execute their early New York expansion. He went on and pursued. He was pursued by CB Richard Ellis, and he became an integral part of their retail services team in 2007, and then, fast forward to 2010 he left CB Richard Ellis to start Sabre a premier cloud-based national commercial real estate firm. Please welcome the show with me, Jason Siano. Hey Jason, how are you doing?


Jayson:

What's up, Brett? Thanks for having me, man. Appreciate it.


Brett:

Absolutely excited to have you on the show. Sorry about a little hiccup there.


Jayson:

It’s all right, man. I'm used to it, you're on the fly, you got to roll with it.


Brett:

Sometimes you got to roll with it right, and then you just edit it right? Just restart and just say hey, you know what, that one was really bad. But this part of creating content, which we're going to be talking all about in today's episode, and kind of getting over yourself right and getting in going in and creating the content that your clients and your in the people that you're serving need. But before we go there, Jay, I want to help our audience get to know you a little bit more. Would you tell us a little bit more about your story and your current focus?


Jayson:

For sure. I started out, as you mentioned in 2001, working for a small boutique retail real estate firm in Long Island, New York, had some success early there landed, as you mentioned, the Starbucks coffee account which I still represent in that market today, and then had the just wonderful opportunity to work with companies like AAA and work with Steve Ellis, the founder, helped them into the New York market and then discovered a few other concepts that I was working for, beyond New York Metro when I started at CBRE, namely Massage Envy my franchisees, area developers for Massage Envy ended up discovering European Wax Center and partnering with the Coba Brothers, I help them expand a franchise that essentially and expand that concept, and then they started a company called orange theory fitness, which, I was at from the ground floor, advising them on how to design their strategy and execute that. Over my 20 years, I have grown into a trusted advisor for concepts of all sizes across the country.


Brett:

Amazing Jay, want to dive into all of those things and the things that you're seeing in the future appreciate future-proofing your business? Before we get there, though, I want to take one other step back, and I want you to go back to the university days or the high school days. I believe we've all been given certain gifts in this life, and some people call a strength some people call them superpowers. I believe I believe their God-given gifts and these gifts were given to us to be a blessing and help to others. I'm curious, what are those one or two gifts, Jay that you believe you were given? And how does that help how you help and bless people today?


Jayson:

That's such a great question. I realized that I was given a gift to serve others, to add value to other people with no expectations in return, and that goes well beyond commercial real estate. I like to say that, today I'm in the human development business, and we also happen to be really good at real estate, and I think that is I would say that the best gift that I was given, along with the confidence that my parents instilled in me to basically tells me I could be anything I want to be when I grow up, and I think encouraging other people who may be lack that self-awareness or confidence is something that I'm also able to do.


Brett:

Amazing Love that adds value with no expectation of return and then the internal belief of you can do, you can achieve and be what you want to be. That's great, and then instilling that in others, which is very important. Let's dive right into the topic of the episode, which is future-proofing your business. Would you define for us what that means? And why it's so important to you?


Jayson:

For sure. I mean, I personally believe that you have to look at yourself as a media company, and I'm saying myself as a human, is kind of the parents are the holding company for everything that I do, and, that obviously trickles down into my different businesses and Sabre is one of those. I believe that in order to thrive in this digital world, and I've been saying this for a long time, well before the pandemic, that if you're not creating a personal brand, and leveraging media and digital marketing and social media, that you're eventually going to be invisible and irrelevant and likely go out of business. I've always referred to that as future-proofing yourself or future-proofing your business.


Brett:

Excellent, and so what's the number one secret you have found to do just that?


Jayson:

When people know you, they have the opportunity to like you and trust you, and that means you have a good chance of doing business with them.


Brett:

And how are you best doing that today? Jay, what are some of the things that you can think that commercial real estate brokers are not doing? Business professionals are not doing and maybe even, we can probably talk about it's gonna be videos gonna be a podcast. But more so what's the one biggest secret to overcoming? The false belief or whatever the challenge has? What were yours in the beginning? Tell us your story from traditional broker CB Richard Ellis to marketing, and and and what you do now online?


Jayson:

When I got into the business, I realized pretty quickly that, you kind of, or I felt, I should say that you had to act a certain way, look a certain way, regardless of what your likes or interests are in commercial real estate, very traditional industry, I was a DJ Nightclub Promoter, very creative into music, fashion, streetwear, street culture, things of that nature. I felt like I had to kind of act a certain way, in order to fit in and get, earn success in the industry, and then, over the years, I started to realize that, my strengths were actually in my and my superpowers, as you mentioned earlier, were actually all about my uniqueness. The more that I got comfortable becoming myself in business, the more I excelled, and the more success I achieved.it got to a certain point where, I was able to, by starting my own company, I was able to, really lean heavily into that, and also attract like-minded people who felt like they didn't necessarily belong at these larger, corporate, commercial real estate brokerage companies, and from there, I started to really pay attention to what folks like Gary Vaynerchuk and Ryan Serhant, were doing Ryan on the residential side, and I had the good fortune of spending time with Gary and Ryan and talking about just the traditional brokerage model, and, what we all thought would happen over time, and I was very much of the mindset that where you hang your license overtime wouldn't matter as much.


In the event that you knew how to, develop your own brand had the resources and the tools in order to be good at what you do, you could very much, be entrepreneurial, and work for yourself, essentially, and, later on, that eXp component, came in very handy when partnering with them to kind of take all of that to another level. In this world even before the pandemic, I was betting heavily on a very agent-first, cloud-based offering in the brokerage business, and, by the way, I also always looked at the term broker is almost a four-letter word, I think it's a derogatory term. Because, I'm more of a trusted advisor, the same way that a financial adviser would be to my clients. I believe in doing the right thing and always putting your clients first, then, at this stage, I'm fortunate to be able to, more or less pick and choose which clients that I want to, work with and so on and so forth. But it's, it's an exciting time for all of those reasons because I think, a lot of people show up as a different version of themselves at home. with their family out having beers with friends, with clients, in the car sites or etc, and I think that the pandemic fast-forwarded a lot of the things that we were doing at Sabre already.


Brett:

I connect with that so much, and I absolutely love your story. Have you felt like you had to act a certain way and like things in a certain way or be a certain way and it wasn't being true to yourself, and the superpower became saying, what, I'm gonna have the courage to just do the things that I believe we're going to A serve my clients, of course, always right. But B looking at things in a new way, and do it in a different way and create something new. I've heard this I've got a coin this from the multiple leaders I don't know who said this, I don't know quite how to get to give to but are the credit to but it goes like this is fulfillment. fulfillment formula is this your the gift that you've been given, we all been given certain gifts, times the maximizing the potential of those gifts times the number of people we impact that equals fulfillment, and so and that applies to all areas of your life, whether it be for your family, like what's that number one gift that you were given to serve your family? Of course, it's multiple things, but how are you maximizing that gift? And then how are you impacting your kids, your family with that? The same thing with your team? What's that gift you've been given? For? You talked about, belief and instilling belief in others and believing in themselves. How are you maximizing that gift, that potential that gift you've been given? How are you doing that impacts your team members, that's going to equal more fulfillment, and then, of course, bringing it full circle for the clients the same thing? You're saying, look, my creative mind and the way I can market and the way I can change and be your trusted advisor? That is my gift, I'm maximizing that potential, and I'm impacting more clients, which equals fulfillment. Any thoughts on that Jay?


Jayson:

For sure. I mean, listen, I lead I am purpose-driven. I'm not focused on how much money can my company make? How much money can I make, which I think is, is not necessarily the way that most people in my position approach our industry, and I'm blessed to do so I truly enjoy actually helping other people be the best, version of themselves, and showing up today is their future self? And that's really what gets me excited and gets me out of bed in the morning is how many other people can possibly, spread positivity with and create community with and I live very much in an abundance mindset, which is also rare in Commercial Real Estate, I think a lot of folks have a scarcity mindset where they believe, if I, give you something, it means I'm going to have less, I think that's, quite opposite of the truth, I think that if you actually provide other people with value, it comes back to you tenfold. I also believe money doesn't lead it follows, and I think the most innovative, successful, impactful people on the planet, show up because they're super passionate about what they do, and at the end of the day, they may make a lot of money because of the impact that they've made, but they're not doing it for the money, and I think that there's a paradigm shift in commercial real estate brokerage, I think that we're a renaissance is happening in a lot of ways.


The reasons that I'm so passionate about what I do, and helping young people in the industry is, it's a very difficult industry to even be mediocre in, it's a very difficult industry to survive in, especially in, times that are, a downturn or not necessarily a great economy and things of that nature typically wipe out a generation happened in 208. through the pandemic, it happened again, I look at it as part of my job to make sure that I'm helping young people have an easier chance of potentially surviving this business in this industry and thriving in this business, and that's where I like to spend my time and of course, it means being able to bring some of those folks into Sabre, I also have a community called the CRE Digital Army, which is helping people in the commercial real estate industry, develop a personal brand, understand digital marketing, leverage social media in any aspect of what they do in the business, and it helps you understand how to be top of mind. I believe that brand and sales are equally important, but without a brand, you have to knock on doors every day. Fortunately, through my content creation and my like-minded community, people are discovering me and the good work that we're doing and asking us to hop on a Zoom call or talk about how we can potentially help them. We also have a very good knack for understanding, people's businesses and pain points. We also want to understand what their exit strategy is everybody has a different plan for their business, and we can help them well beyond the real estate process.


Future-Proofing Your Business: “The best real-estate investments with the highest yields are in working-class neighborhoods, because fancy properties are overpriced.” - Jane Bryant Quinn

Brett:

By the way, Thank you, Jayson. You can learn more about Jayson Siano at Sabre.life and you can also find Jay on Instagram @Jason, and it's at the Y, by the way, J A Y S O N Siano S A I N O. So, Jay we've talked about the first kind of step or secret, if you will, for, future-proofing your business? Then you touched a little bit on commercial real estate. Where do you see the future of the commercial real estate business? And how, what changes have you made to make sure that you and your team are successful moving forward?


Jayson:

For sure. as I mentioned, we've really established a national footprint. On the tenant side, we like to work with companies from the top down, we are advising the typically the founders in the C Suite of the company, and helping them, design their rollout strategies, and executing those strategies throughout the country and Canada. I believe that on the retail side, which is where we spend most of our time in retail today is different than what it was 20 years ago, it's a gray area because it kind of creeps over into the CO working space, at times, it creeps over into the industrial space with the Amazon effect and the internet, obviously. I'm a firm believer that folks do not need the same, tore on every corner in every neighborhood to go buy the same yellow sweater, they can order those things, online and good the needs of the consumer have changed drastically over the last 20 years, and the internet is just starting to reach maturity. We're just at the tip of the iceberg as to what's to come. I think our economy and our culture are very much convenience-driven, especially with the younger folks, the microwave generation is that times we like to refer to the young people who want everything instantaneously because they're growing up with devices that allow them to get things instantly.I think that our role is going to continue to change an average, commercial real estate broker is going to get replaced by technology, with easy access to data for everybody. A lot, we're using a lot of AI, what we do is both an art and a science, and we're very good at both sides. But obviously, you have to be able to work the tools in order to make good use of the data.I don't think humans will be replaced, but I think average commercial real estate brokers are a dying breed, and it's happening faster than ever. As a result of again, the pandemic, fast-forwarding everything about five to seven years.


Brett:

Now let's shift to just a degree here talking about brokerage, So old See, Richard Ellis, and my background is Marcus & Millichap, and the old-school kind of brokerage model, and by the way, amazing, amazing company, great training, learned a ton. But it was very corporate, it was very, it felt like kind of like you scratch my back, I'll scratch yours, right, and especially with the mentor-mentee relationships and or you bring someone in, you build them, you build them, you build, you gets your secrets, you train them up, and then they're either they're cold calling next to you and another cube or another office, or they lead to like the CB Richard Ellis or the spirit of ns, right? And now you're like, wow, like, the loyalty wasn't necessarily built-in because of the model. Would you tell us about your experience and your journey from the old model, let's say into even your own brokerage? Moving over to eXp Commercial, which is also what I'm a part of as well eXp Commercial?


Jayson:

Starting with the first part of the question, we again, I believe that the days of getting young people to show up in an office and handing them a desk with a computer and a phone are not going to last very long and just asking them to canvass streets and show up at the end of the week and turn over all the information that they went out and got on their own to the more senior-level people, and I think that people have been and myself included have been taken advantage of, as long as the commercial real estate brokerage model. As existed in its current form, I think it's unfair, I think it's an elitist system that keeps everybody the top fat and happy, and burns insurance through the younger people, and gives them again, less of a chance to actually survive the business and more importantly, thrive. I've kind of deconstructed the brokerage model. We have different people that focus on different parts of the process, we refer to them as finders, minders, and grinders, and they have a different kind of skill set that they are naturally good at or enjoy more, I believe that you should learn into your strengths and surround yourself with people that are better at the things that you're weaker at or do not enjoy. Because at the end of the day, happy people are going to be more productive people. we're very, very team collaborative, in nature, and what's very unique about what we do at Sabre is we bring we based on again, our unique way of approaching the business.


Oftentimes, a lot of our new clients are referrals, you need to talk to Jay, you should be speaking with Saber, etc, and we're very fortunate, I mean, it's 20 years now. Thank you, thankfully, we're at a place where a lot of that, the new business, the biz dev is inbound. We're able to, and since we cover the whole country, we're able to bring on folks throughout the country and put them directly into accounts and directly into deals. I like to say that we can fast forward folks’ real estate careers, and we're doing a great job at that, and, what makes me happy about it is, and, and what I think what part of our secret sauce here is that when I'm developing new leads and businesses coming into Sabre, I'm an owner in the business. I'm not a broker at CBRE, who brings on a junior person, and anything that goes to that Junior is coming out of my pocket. It's just not that way, and I think that's a detriment of the way that teams work at these very large brokerage companies. So, I think that that right there is going to change how the industry moves moving forward. In addition to that, I think that influencers and folks with large followings through social media, we'll end up selling more real estate, whether it's commercial or residential than legacy real estate brokers in this world and in the future. So, not only do we encourage folks to use social media, we train them on how to do it, we have a team of people in a digital marketing company, in the house as well as a lot of folks that are freelance and that we outsource source work to, and we're able to help folks create their social profiles, and learn how to use them to our advantage, and so, we've actually acquired quite a few brokers from those more traditional corporate companies who frown upon them using social media.


Brett:

Having an innovation having those open ways of doing businesses, new ways of doing businesses, and seeing them, for me that's what was really attractive with the eXp in that it's not just a real estate brokerage company, it's a technology company, it's a leadership company, it's a collaboration company, and it's true you're on the ownership side. Even though you haven't given up your company. It's just, it's just powered by or, on their on the platform eXp. For those who are listening, who are Commercial Real Estate Brokers, and wondering, why wouldn't I join? What what would be a reason someone wouldn't want to join eXp Jay.


Jayson:

Because they like being stuck on the commission hamster wheel and not earning not creating financial freedom for themselves and they’re and their families. by things like stock and rev share. for me it’s again, I'm super impact-driven, I know that I could do it myself, and over the next two decades, right, I'll be in at that point, I'd be in the business for four decades, and I'm sure that I could, slowly cover the entire country and, start to really make more impact through that reach on my own over time. But, the eXp platform allows me to pour gasoline on what I'm already doing, and by the way, even though I think we have a very unique offering at Sabre without eXp, the eXp solves a lot of the pain points that I can't solve in a small business. I can't offer everybody accesses to health insurance. I can't automatically hire somebody due to licensing things all across the US or the world for that matter. Without eXp, in addition to that, again, I starved my way through my first handful of years in this business and sacrificed a lot of things to do so, and if I had different opportunities to earn an income again, like the stock or the rev share, it would have been easier for me at the beginning of my career, and again, that's what I want for other people, I don't want people to have to struggle, the way that I did to get ahead, and by the way, not many people, two, three years into their career are representing Starbucks and AAA exclusively, and I was struggling, even though I had those clients.I think that salespersons draws are as bad as student debt. It's not really talked about frequently, but again, I think it's, people at the top, offering out drugs, because it kind of keeps those younger agents in place, even when they're trained up and they want to move on to better themselves. I look at it in a very different way, if somebody wants to move on, and there's a better opportunity for them, I want to help them with that better opportunity, whether Saber Jay Siano is involved or not, and that's very, very different than how the rest of the industry works. The minute that I discovered eXp, and what Glenn had created, I knew that it was going to absolutely change the industry.


Brett:

I couldn't agree with you more, Jay and so much wisdom there, and I just think about Robert Kiyosaki, and they and they, cashflow quadrant what side of the quadrant are you on? Are you on the self-employed, or a W2 employed, right versus business owner and an investor, and it truly and finally, for the first time in an elegant, beautiful, collaborative, amazing way, means the broker from the left side of the quadrant, over to the right side of the quadrant? And once you understand that, you're no longer renting your brokers, owning a part of a larger brokerage. Through stock shares through revenue share, and that unlocks freedom, right freedom and to give 100% back to the 5050 5050 things, Marcus & Millichap. I thought it felt like I was only good same as if what he said to get the information, bring the deals, get the meeting, and then you got to give up 50% to the to your mentor, and there's definitely value there, but at a certain point that the value diminishes, and it was always the big Marcus & Millichap getting, let's say making the billions. Or I say now, instead of making the billions for the big Corporation, how about we make the millions and hundreds of 1000s, let's say for the agent, the true, the troops on the ground. Now let's take the millions here, take those billions and let's, let's share it in a way that's more equitable. Any thoughts on that, Jay?


Jayson:

I think that's right, I just think those big shops again, they that their value prop is diminishing over time, and, especially with work from anywhere, I was just interviewed to get my thoughts on work from home and what the office culture will look like moving forward, and things of that nature, and I just laughed at it. I said I want to work from anywhere. I mean, by the way, I was at my desk in my office every day through the pandemics, just how I'm built. But if I decided that I wanted to get up and go anywhere right now, and I would not miss a beat, and that's the beauty of technology, and, so how are these big shops going to expect those big splits to continue when you know what, I don't really need your tools and resources the same way that I did 10 1520 years ago, and by the way, I'm not coming to the office anymore. That's my percent.


Brett:

So if you want to learn more about that you can contact me or Jay and to learn more about the eXp Commercial, and the future of Real Estate, we are 100% believers all in and think it would be the best move if you're in the commercial real estate, luxury, real estate space, residential real estate space, all of the above also the Business Brokers. That's another part of it too. M&A and Business Brokers are opening up. It's truly the Amazon of the real estate brokerage world, and so you can learn more about that expertcresecrets.com You can also contact Jay which will leave his information here in a minute after the lightning round. Jay, you're ready.


Jayson:

Let's go.


Brett:

All right now, knowing what you know now, Jay, if you go back to your 25-year-old self with the one Golden Nugget, you'd make sure to tell yourself to do


Jayson:

Enjoy, enjoy my youth. I lost my mother right after college to cancer, and that threw me into my career, headfirst and I not that I lost a part of my childhood as a result because I was in my early 20s at the time, but I wish I would have just enjoyed life a little bit more and took it a little less serious seriously in those years,


Brett:

Very well said number one book you've read or recommended the past year.


Jayson:

I did 75 hard during the pandemic so I've read a lot of books you know Grit by Angela, I think it's Duckworth was you know and start with why I think those are it Start With Why are finding those two books were very impactful. Because I truly believe that if you want to be great at something, you truly have to be obsessed with it because it's very, very difficult to be at the top 1% of anything. If you're finding yourself having to be pushed towards it, as opposed to pulled.


Brett:

Very well said, Simon Sinek Start With Why and then Grit by Angela Duckworth is awesome. Third question, what are you most curious about right now?


Jayson:

When people are going to understand the power of social media, I started, walking around with a videographer five years ago where the whole industry laughed at me because I was a real estate professional walking around shooting video content. Today, a lot of those naysayers are fans and implementing it themselves in their business. I wish more of them would have listened to me that long ago because my company has grown from a small little local shop into a nationally recognized, arguably, a top national advisory firm in the Commercial Real Estate Space, and I believe a lot of that is a result of seeking discomfort and not living in fear of other people's opinions.


Brett:

Amazing. Absolutely love it. Second to the last question, and it's the number one challenge facing Commercial Real Estate Brokers if you had it narrowed down to just one sentence, what is it?


Jayson:

You're not as necessary as you were a week ago


Brett:

Ever-changing technology and automation.


Jayson:

We used to be the gatekeepers to a lot more information, and as the more traditional legacy folks in the industry, retire out, or, just decide that they don't need to work as hard any longer. they're there, there's gonna be a lot of young people that are coming in and grew up a completely different way and understand, what I'm talking about, and I think that, the people who think that, again, digital marketing and social media are nice to have, and not a necessity, are in for a rude awakening.


Brett:

Jay, the last question. After all your success, growing your company's helping many brokers helping national, credit tenants and clients and sales. How do you stay centered in your values, Jen? And how do you stay encouraged to charge forward to reach new heights,


Jayson:

I really focus on trying to be a better person than I was yesterday, and I believe that success is finding happiness. I wake up every day in pursuit of happiness, and that changes every day for me, but a lot of the things that have helped me get where I am, are non-negotiable, health, fitness, wellness is very important to me, and I think that, focusing on four buckets in life, mind-body business and relationships and trying to keep those buckets all filled as equally as possible so one's not too high and the other one's not too low. If you can focus on that in your mind and be mindful of that and act as if somebody is watching you at all hours and make decisions based on that and how you want your kids to view you and remember you and you're no longer here you'll you'll be successful.


Brett:

Jay so much wisdom even though the last 20 seconds I want to thank you for being on the show. I want to thank you for leading the way with the Commercial Real Estate industry to step outside the box and do things that are discomfort that wasn’t maybe the norm right and joining eXp Commercial and and and growing your company. For the listeners who want to get in touch with you can you remind them one last time where they can find you?


Jayson:

For sure. Jason Siano on Instagram, you can find me everywhere. From there Sabre again as you mentioned, Sabre S A B R E right there, dot life, L I F E, and I would urge you to check out our YouTube channel as well. Sabre real estate on YouTube. There are five years of video content in there so you can kind of see the process. It doesn't happen overnight, and I would tell you that you guys should be as aggressive as possible in a 24 hour period and as patient as possible in a decade.


Brett:

Thanks for being on the show and also thank our listeners for listening to the episode of the Expert CRE Secrets Podcast. As always, we believe most Commercial Real Estate brokers luxury realtors, even business owners, start by clarifying their passive income options. Not having a clear plan is the enemy and using a proven brokerage strategy such as the eXp Commercial model and purchasing investment real estate is the best way for you to grow your wealth. If you want to hear more and see how the eXp Commercial models hands down the best way to grow your Commercial Real Estate or even luxury real estate business you go to expertcresecrets.com that's expertcresecrets.com and you can also go to capitalgainstaxsolutions.com you can learn about how to eliminate the need for the 1031 exchange. How to Defer Capital Gains Taxes on the sale of cryptocurrency primary homes, save a failed 1031 exchange using the Deferred Sales Trust that's capitalgainstaxsolutions.com thanks so much for listening to their episode. Please Rate Review, Subscribe, Please Share this with somebody who can help. We so appreciate everyone out there. Bye


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